Let's Dive Into The Details
We Are With You Every Step of the Way
Kick Off
Identify Objectives
- Desired “go-live” date
- Data migration plan
- Training recommendations, access & enrollment
- Integration utilization options
- Stakeholders & recurring check-ins
- Project management process
SETUP
Provision infrastructure
- Data analysis
- Data migration
- Sandbox testing
- Establish user management
Education
Product Training
- Complete Align Essentials training
- Discuss customer-specific use cases and cover additional questions
- Review the next steps to ensure a successful data migration process
- Identify additional training & modules to be rolled out
Go Live
Product Launch
- Provision production database
- Internal SOPs have been tested, documented, understood and are in place
- Users are equipped with the knowledge they need to operate Align successfully
- Day-to-day operations & usage have begun or are ready to begin
- Additional training & module roll-outs are confirmed & scheduled
- Integrations are operating & functional
Customer Success
Here for you, always
- Your Customer Success Manager will become your primary point of contact moving forward